DTouch Crashing!

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wadanae
Posts: 5
Joined: 23 Apr 2020 12:20

DTouch Crashing!

Post by wadanae » 21 May 2020 15:43

Hi My Dtouch V2 for Cubase 10.5 keeps crashing. Cubase 10.5 remains open and working while Dtouch just freezes and can't be shut down on my PC unless I restart it. I previously had the demo installed before buying the full program. What should I try?

In My Windows 10 Computer app list I have these installed:

DTOUCH for Cubase V2

DTOUCH for Cubase VST Connector (32bit)

DTOUCH for Cubase VST Connector (64bit)

....Should I remove one of them.... (maybe 32bt)
Music Producer

DT_bettinzana
Posts: 755
Joined: 21 Feb 2016 12:05

Re: DTouch Crashing!

Post by DT_bettinzana » 21 May 2020 19:10

wadanae wrote:
21 May 2020 15:43
Hi My Dtouch V2 for Cubase 10.5 keeps crashing. Cubase 10.5 remains open and working while Dtouch just freezes and can't be shut down on my PC unless I restart it. I previously had the demo installed before buying the full program. What should I try?

In My Windows 10 Computer app list I have these installed:

DTOUCH for Cubase V2

DTOUCH for Cubase VST Connector (32bit)

DTOUCH for Cubase VST Connector (64bit)

....Should I remove one of them.... (maybe 32bt)
Hello!
Please, contact support@deviltechnologies.com and we will answer to your E-Mail.
Silvano Bettinzana
Devil Technologies

DT_bettinzana
Posts: 755
Joined: 21 Feb 2016 12:05

Re: DTouch Crashing!

Post by DT_bettinzana » 25 May 2020 16:59

Hello!
Have you received our E-Mail?
Silvano Bettinzana
Devil Technologies

wadanae
Posts: 5
Joined: 23 Apr 2020 12:20

Re: DTouch Crashing!

Post by wadanae » 08 Aug 2020 18:31

Hi, I'm sorry for the 3-month delay. I had serious family concerns. I emailed you all the necessary info about my system and still need help solving the issue. You can respond to my email sent from "David." I also wanted to ask here since it may be quicker. I have Dtouch 2.0.22 for Cubase 10.5.20

where and How do I download a updated Dtouch version? thx
Music Producer

DT_bettinzana
Posts: 755
Joined: 21 Feb 2016 12:05

Re: DTouch Crashing!

Post by DT_bettinzana » 09 Aug 2020 09:51

wadanae wrote:
08 Aug 2020 18:31
Hi, I'm sorry for the 3-month delay. I had serious family concerns. I emailed you all the necessary info about my system and still need help solving the issue. You can respond to my email sent from "David." I also wanted to ask here since it may be quicker. I have Dtouch 2.0.22 for Cubase 10.5.20
OK, our guys will answer to your E-Mail. I only want to say that we have an holiday pause till the init of September.
wadanae wrote:
08 Aug 2020 18:31
where and How do I download a updated Dtouch version? thx
https://www.deviltechnologies.com/index.php/software
Silvano Bettinzana
Devil Technologies

wadanae
Posts: 5
Joined: 23 Apr 2020 12:20

Re: DTouch Crashing!

Post by wadanae » 02 Sep 2020 16:27

Hi, Hope you're well, can you help me now that it's September? As I described in emails and posts here I still do not have Dtouch working in Cubase 10.5 but it is working well in Cubase 10. All details were in previous Email and messages. Alos I downloaded the latest Dtouch and it hasn't worked either.
Music Producer

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