Forgot to uninstall first

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DLC99
Posts: 1
Joined: 16 Nov 2018 20:06

Forgot to uninstall first

Post by DLC99 » 18 Jan 2020 00:40

Install of an update failed because I forgot to uninstall the previous version. I then uninstalled the old version, but the install wizard tells me I still have a previous version installed. I’m stuck. Any suggestions?

DT_bettinzana
Posts: 717
Joined: 21 Feb 2016 12:05

Re: Forgot to uninstall first

Post by DT_bettinzana » 18 Jan 2020 10:14

DLC99 wrote:
18 Jan 2020 00:40
Install of an update failed because I forgot to uninstall the previous version. I then uninstalled the old version, but the install wizard tells me I still have a previous version installed. I’m stuck. Any suggestions?
This isn't a question of great interest for the other users. Anyway, it is strange.

Please, contact support@deviltechnologies.com and provide the following data, otherwise we don't know what you are speaking about:

- The application (DTouch for Cubase, DTouch for Nuendo, DTouch for Pro Tools, DFader?)
- Version of the previously installed version and of the new one
- Your machine Operating System

Thank you
Silvano Bettinzana
Devil Technologies

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